Thunder Bay, Ontario
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having major problems with the def system and Paccar wont cover warranty.trying to use the excuse of debris in line but I found no evidence of this.

had my tank and lines cleaned by Kenworth Thunder Bay Ontario. for a fee over 1400.00$ did one more trip and got stuck out of town with the same problem. reset codes and monitor system and was told everything's ok. got home and lights are on again.

now they want to change the pump on the def. will be 900 plus labor. no warranty as they're trying to go back debris in tank.i asked the service manager if this would solve the problem and he said he doesn't know.

with downtime and shop fees ive list 15000$ in the last month because of owning a truck with a Paccar.if it keeps going like this I'll be out of business

Reason of review: Warranty issue.

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Voldo
West Palm Beach, Florida, United States #1119102

Have same issues on 2012 Kenworth T700. Did you solve the problem? I'm waiting Monday in Baltimore with stop engine light on.

Anonymous
to Voldo #1119289

Had new Def pump put in no problems so far but debris in the tank can be from anything and it seems like the new excuse whenever there's a problem. Best thing is if everyone keeps calling the Kenworth customer satisfaction number when they have problems and maybe things will change. when I asked around in found out the same problem is happening with lots of those Def systems

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